I have problems with the Hauppauge multi-sensor, which Hauppauge has confirmed is a Zipato product. I am very new to SmartThings, so I’m sorry if I’m asking some basic questions.
It connected to the hub OK and I used the device handler recommended on this forum:
It seems to work OK when the sensor is in the same room as the hub, but fails to work as soon as I take it out of the room. I have another z-wave device that works fine much further away, so I doubt it’s a problem with the z-wave on the router. I only have two z-wave devices (all the others are zigbee at the moment).
When I take the sensor to another room, it doesn’t work, but it’s still shown as being connected on the Android app. It’s coloured in blue, but has no message shown underneath it.
Whether it’s working, or not, when I “click” on the icon for the sensor, it doesn’t bring up another screen on the app as happens with other sensors. I don’t know if this is correct, or not.
With my limited knowledge, it sounds like the sensor is faulty, but I’d appreciate some advice.
Thanks in advance,