Hello, I have been maintaining the SleepNumber Integration and recently found my devices offline and disconnected. I have gone through the reauthentication process [image] and engaged in the in-app diagnostics which has shown results indicating either that I am not connected to Wifi (which my ph…

Hi @smrtdrmmr Could you please enable your account access so we can validate some details? Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM. Enable support access to your account: Go to the SmartThings Web ( my.sm…

Thanks @Itati Yes my email is the same Done :check_box_with_check: Yes, others have reported it: SleepNumber Integration - #85 by NPampel

Hi Itati, Yes it happened to me as well; but it seems to be back online now however there are refresh issues. Meaning it is not auto-refreshing automatically and I need to manually resync the Linked account many times so that it refreshes the current device settings to show the accurate results. Ma…

Both devices are still showing as offline for me, and the cloud connection in diagnostics is the one failing.

Hi @smrtdrmmr We reviewed your case with our engineering team, and they confirmed that the issue is related to a failed refresh token request to your OAuth server, which caused the service to be marked as disconnected. Once that happens, SmartThings can no longer access your Schema devices, which i…

@Itati I had already gone through the re-authentication process. The service shows as linked and my two devices appear. I click Refresh and the Refresh icon disappears and everything else remains the same. Do I have to unlink and relink fully? I’m hoping that’s not necessary since the devices will d…

Hi @smrtdrmmr Thanks again for the update. Just to clarify how SmartThings determines whether a device is online or offline in cloud-connected (ST Schema) integrations: SmartThings relies entirely on the partner’s cloud to report the device status. After an account is reauthenticated, SmartThings …

Ah. I see. Some of that must be newly added to the docs. It would also be good if the examples on the page all used that capability to help further demonstrate. I’ll add that to my service responses. Thanks @Itati .

Hi @NPampel Just following up, our engineering team mentioned that the issue you’re seeing seems to be due to stateCallback not working. That means the partner is either not using stateCallback, or there are issues managing the callback tokens. The recommendation is that you contact the partner s…

@Itati I’m not sure what you mean about not using the stateCallback. I have that implemented, and it has worked fined in the past. Again, no errors server side. I make these requests if the device has changed on my end. Are you saying that I need to send this in order for SmartThings to no longer vi…

Problems Reconnecting to SleepNumber Device Integration

Devices & Integrations

smrtdrmmr (Jason Karuza) October 28, 2025, 9:37pm 3

Thanks @Itati

Yes my email is the same
Done
Yes, others have reported it: SleepNumber Integration - #85 by NPampel

1 Like

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Problems Reconnecting to SleepNumber Device Integration

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