Power outage affect smart lock?


#1

Hello,
We had a power outage: now it says the device is unavailable. We do know that it is locked, but it is just not communicating with our app? Any simple fix for this?


#2

Brand and model of the lock?


(Jimmy) #3

Device health is in the cloud, so with a power outage (and aussumed internet loss) it won’t be able to reach your devices to tell if they are online or not. I wouldn’t panic for half a day or so.


(www.rboyapps.com - Make your home your butler!) #4

Hit refresh a few times, reboot your hub and do a z wave repair. All can be done remotely