Night before last my front porch lights failed to turn on at dusk, it has happened before but this time they would not come on when I tried to turn them on with the SmartThings app. At that moment I thought it would not be possible that one of my devices closest to the hub had lost connectivity as many others have? So true, the blue light of death was brightly illuminated when the device was off as had happened on several other switches farther away when they resorted back to the blue led illuminated when off status indication. There is nothing more simple in home automation than turning a simple single pole light switch on and off. I have been through many timeclocks and other smart devices to enable this functionality successfully and reliably now this most fundamental piece of automation has failed in Smart Things. I believe this is the definition of failure, if I were responsible to deliver a stable platform as a Smart Things employee I would be ashamed of myself as I had failed to deliver what is promised to the customers of my product.
It’s not the failed back porch light, not the 3 failed occupancy sensors, not the 2 failed locks, nor the box of devices I have not installed because I lost faith in the product system, it’s the darn porch light. It’s the porch light that makes me regret I ever invested a minute of my time in this product. It’s the porch light that makes me regret recommending this product to my friends. It’s the porch light that will irritate my wife as I now embark on an alternative solution for a reliable solution to my home automation failure.
For all of the things I like about this product, the garage door application, the open door notifications, the ease of programming, the wide variety of compatible devices, none of these can make me want to keep it if it cannot turn on the doggone porch light reliably.
Very, Very, disappointed.
A soon to be Ex Smart Things customer…