I’ve been in contact with support through e-mail, but I figured maybe you guys have some more ideas. I was a bit disappointed that I didn’t hear from them today. Any help would be appreciated.
I have no control over Z-wave devices. If i reboot the hub, i can toggle them for a few minutes, then they stop responding again. The devices do not fall off the network, and still report status if i use physical toggles on them (like locks or duplex outlets). Zigbee devices work perfectly as they always have.
What i’ve tried:
1 rebooting the hub (physical battery and power cut)
2 reinstalling the smartthings app on my phone
3 repairing the z-wave network
When I do a live log in the IDE and try to toggle the z-wave devices via the smartapp once they stop responding, there are no event entries for them. Zigbee devices show event entries as normal. It’s as if no commands are being sent by the hub for z-wave. Reinstalling the app didn’t alleviate this, but even if it was an app problem, z-wave devices should have triggered based on time and motion (smartlighting app).
The only non-official apps I have installed are webCoRE and CoRE, trendsetter, and action tiles.
I’m really stuck, and it sucks rebooting my hub just to gain control of several devices for a few minutes.