Phone presence not updating regularly

My phone has not been updating my presence regularly in the ST classic app. I made sure battery optimization is off, made sure it full access to my location, tried reinstalling, tried readding my phone to the v2 hub and nothing seems to work. Every once in a while it will update my presence but very rarely. Below is a few days from my device geofence log. I submitted this to support but they never emailed back. Any help would be much appreciated.

Fri 07:09:17  --Refreshing geofences, active count : 1

Fri 07:09:17 Removed all geofences
Fri 07:09:17 Event fix: 33.8230,-118.0190, acc= 29.8m
Fri 07:09:17 H:>10k
Fri 07:09:17 must be outside: d=12019, acc=44, r=450, v=0
Fri 07:09:17 ** Exit Event for : Home :
Fri 07:09:17 REST call : exit Home : success
Fri 07:09:50 Log file reopened.
Fri 17:37:19 Log file reopened.
Fri 17:37:19 ** Enter Event for : Home :
Fri 17:37:19 Event fix: 33.7144,-118.0138, acc= 23.7m
Fri 17:37:19 H: 120m
Fri 17:37:22 REST call : enter Home : success
Fri 18:15:08 Log file reopened.
Fri 18:15:08 On Boot: 1 to re-add
Fri 18:15:08 Add stored : Home
Fri 18:15:39 Log file reopened.
Fri 18:15:39 ** Enter Event for : Home :
Fri 18:15:39 Event fix: 33.7149,-118.0150, acc= 17.4m
Fri 18:15:39 H: 2m
Fri 18:15:40 REST call : enter Home : success
Fri 20:21:06 Event fix: 33.7149,-118.0150, acc= 16.8m
Fri 20:21:06 H: 0m
Fri 20:21:06 maybe inside: d=0, acc=25, r=450, v=0
Fri 20:21:06 Possibly inside fence: Home
Fri 20:21:06 Retaining exit event(s)
Fri 20:21:36 Checking pending exit events
Fri 20:21:36 maybe inside: d=0, acc=25, r=450, v=0
Fri 20:21:36 Possibly inside fence: Home
Fri 20:21:36 Still unclear. Reset check 30 sec.
Fri 20:22:06 Checking pending exit events
Fri 20:22:06 maybe inside: d=0, acc=25, r=450, v=0
Fri 20:22:06 Possibly inside fence: Home
Fri 20:22:06 Still unclear. Reset check 30 sec.
Fri 20:22:32 Matching enter for Home
Fri 20:22:32 **Events cancelled
Fri 20:22:32 Event fix: 33.7149,-118.0150, acc= 16.8m
Fri 20:22:32 H: 0m
Fri 20:22:36 Checking pending exit events
Fri 20:22:36 Previously unclear exits now done
Fri 20:22:37 Event fix: 33.7083,-118.0001, acc= 28.2m
Fri 20:22:37 H:1557m
Fri 20:22:37 must be outside: d=1557, acc=42, r=450, v=0
Fri 20:22:37 ** Exit Event for : Home :
Fri 20:22:38 REST call : exit Home : success
Fri 20:22:42 ** Enter Event for : Home :
Fri 20:22:42 Event fix: 33.7083,-118.0001, acc= 28.2m
Fri 20:22:42 H:1557m
Fri 20:22:43 REST call : enter Home : success
Fri 20:23:09 Event fix: 33.7083,-118.0001, acc= 28.2m
Fri 20:23:09 H:1557m
Fri 20:23:09 must be outside: d=1557, acc=42, r=450, v=0
Fri 20:23:09 ** Exit Event for : Home :
Fri 20:23:09 REST call : exit Home : success
Fri 20:42:13 ** Enter Event for : Home :
Fri 20:42:13 Event fix: 33.7149,-118.0150, acc= 17.1m
Fri 20:42:13 H: 2m
Fri 20:42:14 REST call : enter Home : success
Fri 21:35:57 Event for : unknown : ERROR - 1000
Sat 19:26:49 --Refreshing geofences, active count : 1
Sat 19:26:49 Removed all geofences
Sat 19:26:49 ** Enter Event for : Home :
Sat 19:26:49 Event fix: 33.7148,-118.0148, acc= 44.7m
Sat 19:26:49 H: 22m
Sat 19:26:49 REST call : enter Home : success
Sat 19:41:07 Log file reopened.
Sat 20:40:33 Log file reopened.
Sat 21:12:17 Log file reopened.
Sat 22:15:10 Log file reopened.
Sun 00:19:55 Log file reopened.
Sun 00:40:52 Log file reopened.
Sun 01:41:18 Log file reopened.
Sun 02:40:31 Log file reopened.
Sun 03:40:31 Log file reopened.
Sun 04:41:05 Log file reopened.
Sun 05:40:43 Log file reopened.
Sun 06:41:43 Log file reopened.
Sun 07:37:18 Log file reopened.
Sun 08:41:34 Log file reopened.
Sun 09:40:31 Log file reopened.
Sun 10:05:22 Event fix: 33.7158,-117.9782, acc= 700m
Sun 10:05:22 H:3407m
Sun 10:05:22 must be outside: d=3407, acc=1049, r=450, v=0
Sun 10:05:22 ** Exit Event for : Home :
Sun 10:05:23 REST call : exit Home : success
Sun 11:27:14 Log file reopened.
Sun 12:40:31 Log file reopened.
Sun 13:18:44 Log file reopened.
Sun 13:18:44 ** Enter Event for : Home :
Sun 13:18:44 Event fix: 33.7160,-118.0153, acc= 3.00m
Sun 13:18:44 H: 127m
Sun 13:18:45 REST call : enter Home : success
Sun 13:27:02 Event fix: 33.7168,-118.0003, acc= 24.2m
Sun 13:27:02 H:1381m
Sun 13:27:02 must be outside: d=1381, acc=36, r=450, v=0
Sun 13:27:02 ** Exit Event for : Home :
Sun 13:27:03 REST call : exit Home : success
Sun 17:16:57 ** Enter Event for : Home :
Sun 17:16:57 Event fix: 33.7146,-118.0132, acc= 39.3m
Sun 17:16:57 H: 167m
Sun 17:16:58 REST call : enter Home : success
Sun 19:07:06 Event for : unknown : ERROR - 1000
Mon 10:40:32 Log file reopened.
Mon 11:40:37 Log file reopened.
Mon 12:40:32 Log file reopened.
Mon 13:44:00 Log file reopened.
Mon 14:24:17 Log file reopened.
Mon 15:16:35 Log file reopened.
Mon 15:23:43 Log file reopened.
Mon 16:24:19 Log file reopened.
Mon 17:23:47 Log file reopened.
Mon 18:24:21 Log file reopened.
Mon 19:25:01 Log file reopened.
Mon 20:23:36 Log file reopened.
Mon 22:08:37 Log file reopened.
Mon 23:03:29 Log file reopened.
Mon 23:24:32 Log file reopened.
Tue 00:23:42 Log file reopened.
Tue 01:23:55 Log file reopened.
Tue 02:24:22 Log file reopened.
Tue 03:24:22 Log file reopened.
Tue 04:23:35 Log file reopened.
Tue 05:23:35 Log file reopened.
Tue 06:16:39 Log file reopened.
Tue 06:16:39 On Boot: 1 to re-add
Tue 06:16:39 Add stored : Home
Tue 06:17:20 Log file reopened.
Tue 06:17:40 ** Enter Event for : Home :
Tue 06:17:40 Event fix: 33.7149,-118.0150, acc= 16.3m
Tue 06:17:40 H: 2m
Tue 06:17:41 REST call : enter Home : success
Tue 06:41:44 Event fix: 33.7144,-118.0138, acc= 22.7m
Tue 06:41:44 H: 123m
Tue 06:41:44 maybe inside: d=123, acc=34, r=450, v=0
Tue 06:41:44 Possibly inside fence: Home
Tue 06:41:44 Retaining exit event(s)
Tue 06:42:14 Checking pending exit events
Tue 06:42:14 maybe inside: d=330, acc=428, r=450, v=0
Tue 06:42:14 Possibly inside fence: Home
Tue 06:42:14 Still unclear. Reset check 30 sec.
Tue 06:42:44 Checking pending exit events
Tue 06:42:44 maybe inside: d=330, acc=428, r=450, v=0
Tue 06:42:44 Possibly inside fence: Home
Tue 06:42:44 Still unclear. Reset check 30 sec.
Tue 06:43:14 Checking pending exit events
Tue 06:43:14 maybe inside: d=330, acc=428, r=450, v=0
Tue 06:43:14 Possibly inside fence: Home
Tue 06:43:14 Still unclear. Reset check 30 sec.
Tue 06:43:44 Checking pending exit events
Tue 06:43:44 maybe inside: d=330, acc=428, r=450, v=0
Tue 06:43:44 Possibly inside fence: Home
Tue 06:43:44 Still unclear. Reset check 30 sec.
Tue 06:44:14 Checking pending exit events
Tue 06:44:14 must be outside: d=1846, acc=5, r=450, v=5
Tue 06:44:14 ** Exit Event for : Home :
Tue 06:44:14 Previously unclear exits now done
Tue 06:44:17 REST call : exit Home : success
Tue 19:13:30 ** Enter Event for : Home :
Tue 19:13:30 Event fix: 33.7144,-118.0143, acc= 29.8m
Tue 19:13:30 H: 84m
Tue 19:13:33 REST call : enter Home : success
Tue 20:00:34 Event for : unknown : ERROR - 1000

Same problem for me, maybe 1 out of 20 are acknowledged and notify, I have called customer support 3 times and they confirm my fences are correctly built but offer no other suggestions

So I think I may have figured out the issue for those that may be experiencing the same thing. I went into the Smartthings IDE and found that I had two HOME locations. One which had mostly all of my devices and one that had a couple devices. I found that one HOME was for my Smartthings Classic app (which I still use) and one was for the new Smartthings app (which I only use for my PowerBot). For some reason the phone presence was being added to the HOME for the new app. So I found that the HOME for the new app was set as my default location. So I changed my default location to the Classic app HOME and readded my phone as a presence sensor and it successfully added to the classic app devices. So far it has been working properly so fingers crossed!

1 Like

Thank you for the update. This resolved my issue!