Password Recovery


(Paulo) #1

How can I get my daughter’s password recovered when I keep getting this recovery screen??? I can’t enter the old password because I do not have it.


(Edward Pope) #2

Unfortunately, this may require you to send email to Support@smartthings.com

Being that it is a simple problem they should be able to resolve it for you quickly


#3

You can follow the steps linked below to reset your password!

How do I reset my password?


(Paulo) #4

Support sent me the same instructions that I originally tried with no success but the following day it finally worked. Weird???