Password Recovery

How can I get my daughter’s password recovered when I keep getting this recovery screen??? I can’t enter the old password because I do not have it.

Unfortunately, this may require you to send email to Support@smartthings.com

Being that it is a simple problem they should be able to resolve it for you quickly

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You can follow the steps linked below to reset your password!

How do I reset my password?

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Support sent me the same instructions that I originally tried with no success but the following day it finally worked. Weird???