Pairing Weiser Smartcode 10 Traditional Keypad Deadbolt lock

Hi all!

I’ve been trying to pair my Weiser Smartcode 10 Traditional Keypad Deadbolt lock with SmartThings on my iPhone with no success.

I’ve successfully factory reset the lock, but when I put the lock in pairing mode it’s not seen by SmartThings.

Weiser support says there’s a way to bypass the lock’s pre-existing pairing to my old security system provider that the lock retained even after the reset.

Does anyone here know what the process/steps are to achieve this? Would really rather use this lock than toss it for this reason!

Thanks in advance for your any advice or suggestions!

What SmartThing hub are you using?