[OBSOLETE] Lock User Management (LUM)

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

Ensure that your lock is no further than 20 ft from the nearest repeater. You need atleast one repeater (Z-Wave Plus or ZigBee depending on your lock) between your lock and your hub to create a mesh and it will resolve 99.99% of your issues.
A repeater is any mains powered ZigBee or Z-Wave Plus device (like a switch or a plug), for example the Monoprice plug

[OBSOLETE] Lock User Management (LUM)

@flyize I had the same exact issue, @RBoy told me the same thing… and my reply was similar to yours… I had to bite my tongue and buy real repeaters to see if it was true… lo and behold, I never had issues again!

See this topic for more details as to why hubs don’t function efficiently with locks without repeaters:

FAQ: why would I need another beaming repeater if my zwave lock is already close to my hub?

This question comes up a lot. Suppose you have a Z wave lock, but the status doesn’t seem to update or commands don’t always seem to work. Typically someone in the community will recommend that you add another beaming repeater within 10 feet or so of the lock. So the question is why would you need that if the lock is already pretty close to the hub? The short answer is that the hub is busy, and it takes some load off of it if you have a separate beaming repeater near your lock. The long answer is in the following thread (this is a clickable link) Also, since I get asked all the time what’s an inexpensive Zwave plus beaming repeater, for the US hub the Minoston miniplug is often on sale for right around $20. It should not require any custom code, it’s just a very simple one socket on/…