Hello, I bought the Nuki smart lock pro 5. But I don’t get it connected to my aerotec hub v3 via thread. He either says that the QR code is incorrect, or he accepts it and then processes it in a continuous loop. I have already restarted all devices and have moved smartthings closer to the lock.
Hello, did you follow Nuki instructions to activate Matter from Nuki app?
https://help.nuki.io/hc/en-001/articles/14596875392017-Setting-up-your-Matter-integration
I have Smartlock Ultra integrated in ST Hub v3 without any issue.
Everything is done according to instructions. repeated several times. All devices restarted Everything is done according to instructions. repeated several times. Restarted all devices. Smart lock reset. Nothing helps. I get the message that the QR code does not match the device.
Strange. Do you use iOS or Android device? Also, is HUB, Nuki and you smart device (phone/tablet) on the same wifi network/radio?
It is a Samsung phone. My wife tried that too. Unfortunately, it doesn’t work. Nuki Support told me to connect smartthings and my smartphone to the same hotspot. Unfortunately, all without success. Is it possible that the Matter Code is actually wrong?
It is possible that you are scanning the wrong code. Use the one that is printed on a paper card that came in the box.
And make sure that IPv6 is enabled on your Internet router.
I scan the code I scan the code where it says Matter. So should be correct? I also typed the code on the back of the device. Same result IPv6 is activated in the router.
I have now asked a friend with an iPhone. The same approach. But it works right away. So now it’s done.
What’s the distance between the lock and the hub?
Do you have any Thread router devices (plugs, bulbs, …) in your network?
Did you activate Matter in the Nuki app?
The distance is 5 meters and yes I have activated matter in the nuki app. It has now worked with the iPhone.