Nodon Wall Switch works fine in the Smartthings Classic app but not in the Smartthings connect app


#1

Hi,

I was wondering if anyone knows why my Nodon Wall Switch works fine in the Smartthings Classic app but not in the Smartthings connect app? In the connect app i only get a error message “Can not connect to the device. Check the device and try again.” when i try to tap the device. I’m also unable to add to any automation in the connect app. It’s a bit strange since it connects just fine to my hub trough both apps.

Thanks in advance!


#2

This is discussed at length in the various threads about the new app. At the present time, most custom device type handlers will not work with the new app. At all. :disappointed_relieved:

So if you are using any custom device type handler, the switch will not communicate with the new app.

This is one reason why people are being told to remain using the old app until support tells them individually they are ready to be moved over to the new one.

See the FAQ ( this is a clickable link)


#3

Thanks for the quick response. I guess I just have to wait then :wink: