No Welcome Code?

Devices & Integrations
1

Hi,

I have a Samsung SmartThings V2 Hub STH-ETH-200, which I’ve owned many many years now. Over those years, I’ve added different products, and the Hub became a bit of a mess with items connected, so after some issues recently with Hue stuff, I decided to factory reset the SmartThings Hub to start over, unaware I need this Welcome Code. The code isn’t printed on my Hub, and after having it for many years, I haven’t a clue where or if I still have the card with this code on it, so I somehow need to get a new code from SmartThings. If anyone who works for SmartThings is about please could you respond so I can get direct assistance with this matter, please.

2

ST staff are no longer monitoring the forum so there is no one available to assist here. You need to reach out directly to Customer Support to request the Welcome code. You can do that through the app by tapping on Menu and selecting Contact us or going to the Samsung website and going to their Support page.