I went to install my hub and its asking for welcome code… I threw my box away… how do I get this thing working? Cant get customer service to respond…
Only option is ST support. Calling when they are available is the best choice
I’ll try calling tomorrow have sent a couple message the past week with no response
good luck!
They will probably ask you for a photo of the label on the underside of the hub, just in case you need to get that ready.
I have found that sometimes ST tech support can be slow to respond, seemingly randomly since other times they answer very promptly.
I would definitely recommend following the instructions that came with your hub in the future.
My v2 hub has a sticker on the inside with welcome code on it.
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I would definitely not make customers jump through hoops in the future… I know you are most certainly perfect and never make mistakes judging by your lame response…
Your hub is v2 or v3?
Thank you was under the battery door…
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You’re welcome.
That code is a security feature to prevent unauthorized use of a ST account.