Got the hub a few days ago. I was finally able to add 1 of 3 Trane XL624 Thermostats in my home. After finding out the hub had to be within a few feet of the other devices, I ordered a long Cat6 patch cable and while waiting for it to ship in, the previously connected thermostat disappeared from my device list. I was able to unenroll it, but I still can’t get it to enroll back. It fails every time.
After receiving the Cat6 cable, I attempted to try the other 2 thermostats but they are failing as well. I thought I would give my Schlage BE369 deadbolt lock. After following the documented process, it too is failing to connect.
Being new at this, I’m at a loss as to what to do. Any suggestions as to what steps I should take get my device to connect?