New phone, how to transfer account


(Mark Sanger) #1

I recently got a new phone, it is my primary phone how do I add it to ST on my account to replace my old phone that is not used anymore.

I tried sending a email, but ST responds with error that email is already registered. I tired searching but could not find any relevant info, sorry if I missed it or my search skills are lacking.


(Patrick Stuart [@pstuart]) #2

Log in? Or are you referring to adding your phone as a presence sensor?


(Mark Sanger) #3

I am able to log in no problem, but cannot add it as a presence sensor.


(Patrick Stuart [@pstuart]) #4

So can you go into things, presence sensor for the phone, and remove it?


(Mark Sanger) #5

simple answer yes, I have removed the old device (phone) so I am having issues adding the new phone as a presence device


(Patrick Stuart [@pstuart]) #6

You can add it back in in the left menu by clicking the gear at the top and scrolling below the map at the main screen.


(Mark Sanger) #7

Thank you, now I feel like a complete moron, I did not notice the gear on the left menu.