Just checking in. I am having all of a sudden a ton of issues with my mater smartbulbs from Light shade. They keep going offline frequently. Won’t reset correctly. Sometimes will let me add them turn them off once and then immediately go back into an offline state.
Two in particular I’ve had in the home for over a year with no issues until about 2 weeks ago when they went offline and have stayed that way. I did finally get to bring that back online tonight and they are staying this far.
Are their known issues w the newest release? Are others having similar issues?
I am on the older V3 hub. I did just replace my network router but it has been rock solid in every other regard.
Secondary question. Should I consider upgrading to one of the newer hubs? Would that improve my situation with matter devices?
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
I’ve now tried to reply to supports email 3 times and it absolutely will not go through. I have turned on access to the hub as requested by support and also tried to include the screenshots
First, just to clarify, Customer Support and our team are different teams, and they follow a specific reporting process. If the email you received does not include a link that allows you to reply, you’ll need to open a new report directly from the SmartThings app. Please do not reply to the notification email, as it’s no-reply and does not receive responses.
Also, we reviewed your account but we still don’t have complete information. Here’s what we found:
Gold Floor Lamp (Zigbee – OSRAM):
The last offline event was on February 6. Unfortunately, the logs for that event are no longer available. You’ll need to try bringing the device back online, and if it goes offline again, please immediately send us the timestamp and hub logs so we can capture the event.
Change the reason for requesting hub logs if needed
Click on “Dump Hub Logs”
Confirm that the request is submitted
Note: If you have more than one Hub, the name of the one involved in the issue.
Master Lamp 1 (Matter):
We can see this device went offline today, February 11. We’ve pulled the hub logs in hopes that the relevant events are still there for analysis.
For the Matter devices, is only this device going offline, or are all your Matter devices going offline at the same time?
Hey there Itati I’m sorry but I haven’t had the time to mess with this.
I do have another question related to these same devices. Tonight my two master bedroom lights went offline again after being online since I originally posted this. Powering off an on doesn’t bring them back. However, on my lamp smartthings is popping up and asking me to add it as a new device yet again. This has happened multiple times. Thats not really my question but adding in case it’s needed info.
Tonight after cancelling the add (sometimes cancelling causes the light to come back on its own) it said downloading on this specific light. Now when I go into any of the lights that are offline I get a pop up inside the light that says “this devices capabilities have changed. Leave this screen and come back to it to access the updated capabilities.”
Did these bulbs get some kind of update pushed to them? Is there hope once I get them back online this time they may actually stay and not constantly drop? I’d upload a screen shot but am not actually seeing that as an option in this window for some reason. Thank you for the help.
I leave the anwer to people who really know. But via Wifi means it runs via your (ISP) wifi router, which gives ( I presume) a separate IP number for each bulb. Via Thread/Matter its different. Thread has its own mesh network.
In the discussion I see the word “hub V3” but that is not the case via Wifi.
No I appreciate you pointing that out. From what I’m reading wifi thread SHOULD work better than via thread. Of course that just a cursory search and response from Google AI. Def curious what others think. Also I’m just about at a point of throwing these damn things in the trash and trying something else if anyone has suggestions for a bulb that will just work. I def went the cheapest route possible on these and kinda feel like maybe I’m getting what I paid for.
Generally, if you only have a few and you have solid WiFi coverage anyhow, you can go with WiFi. So if you live in a rental with a total of like five lamps, it’s the simplest thing to have and it’ll work.
For many (mains powered) devices, mesh networks like Zigbee or Thread work better, for every device you add also extends the signal coverage. You’ll then be able to have battery powered devices in any place without having to worry about getting a stable signal. Need a doorbell button all the way down the driveway? Put a smart bulb in the front porch light and you’re good. Need water leak sensors in the basement? Staircase lamp smart bulb, done.
Don’t really need anything like that. Just want my bulbs to work when needed. The wifi coverage is great and we are rural so no competing signals to worry w but I’m having major issues with this specific brand. Any suggestions for a cheap and good matter thread bulb that is known to be reliable? I’d appreciate the suggestion. Some zigbee bulbs from Thirdreality keeps coming up in an Amazon search.
I see. So for Matter/Thread bulbs the only choice for not-ridiculous prices is IKEA’s new range. Be aware though that Matter/Thread in itself and those bulbs too are new technology and haven’t quite reached the maturity of Zigbee just yet.
Matter/WiFi bulbs have the benefit of a generic protocol stack, as opposed to all the previous proprietary ones that tie you to a certain vendor app and cloud service. We’re beginning to see some of the vendors (e.g. Ledvance/Osram/Sylvania) update their WiFi lamps to be Matter/WiFi now.
Finally, if you’re looking for Zigbee bulbs that work well, Philips Hue comes to mind. They don’t have all-glass bulbs though.
I’ve had hue bulbs in the past. Originally way back when I first set everything up. Do they still require a bridge to use or will they connect and work out of the box?
I’ve been running Hue bulbs on Alexa Echos and then later directly on an ST hub. Hue lamp products or accessories may differ - I never had any of these to tell.
On the Echo, I was never quite sure whether they ran on Bluetooth or Zigbee, but since it worked I didn’t really care. On the ST hub they obviously run on Zigbee.
I can say the bulbs for sure don’t need a Hue bridge, they are good and clean generic Zigbee lamps. All those switches, buttons, fancy lamps, and “Friends of Hue” products might need the Hue infrastructure.
