After 2 months of struggling with my SmartThings WiFi hubs and having all of three stop functioning one by one, I finally gave up and bought a new aeotec hub. Got it Sunday morning and spent the day excluding and adding devices to the new hub. It went very smoothly. All the devices have EDGE drivers.
Suddenly yesterday my Schlage locks start going offline one by one. Now every time I look in the app more devices are offline. I thought I would try to exclude/re-include them. Now neither the exclusion or inclusion work on the hub. Is anyone else experiencing these kinds of problems?
One has S2 security and the other 2 do not. I completed the security setup on the one that has it. They are all Schlage connect keypad deadbolts. They worked fine for 2 days and then just went offline. I tried to remove 1 but like I said the exclusion failed. I haven’t tried a factory reset yet since I don’t want to have to reprogram all the codes.
It was resolved when my Wi-Fi (Plume) hub was updated to 45.11 from 43.5. The problem seemed to be related to my lock that was S2 authenticated and not properly responding to Z-Wave commands which backed up the transmission queue on the hub (not sure if the hub was sending malformed messages or something about the lock itself). Once the queue was overrunning, no Z-Wave commands could be sent so all devices in the mesh started going offline. As long as that lock was not added to the mesh, everything worked fine. Add back in and the mesh would melt down.
If you are still having issues, I highly suggest using the ST CLI to do driver logging and see what is happening. In my case, the hub showed these messages when the lock was on the network.