Hey there @gkraft4
If you were unable to discover the Z-Wave device using Scan or Adding by (+) > General Z-Wave Device. You may need to reset, or “exclude,” the device before it can successfully connected with the SmartThings Hub.
In the SmartThings app:
From the Home screen, touch the menu (Menu icon), and select Devices
Touch the Hub and select More Options (More Options menu icon)
Touch Z-Wave utilities and select Z-Wave exclusion
Press the “Action” button once
You can then attempt to re-pair the device according to the device instructions to your hub using the below steps.
In the SmartThings app:
From the Home screen, touch the Plus (+) icon and select Device
Select General Z-Wave Device
Touch Start
Choose a Hub for the device
Choose a Room for the device and touch Next
While the Hub searches, press the “Action” button once.
If the symptom persists, I would recommend creating a Support ticket so we can look into your concerns further.
You can reach out directly to a support team in your area using the below information:
US: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
I hope this message finds you well!
^SamsungZell