Need to reload everytime (November 2018)

[Hamabao]

These days my app keep showing we cant load your screen right now or need to reload all the favor
Is anything err with app?
Thank u for help

[kraegd (Kraeg)]

If you are talking about the “Classic” app - mines also buggy but I highly doubt they’re going to fix it as they are in a race to move everyone over to the new app.

I don’t thinkthijk you’ll see many improvements/fixes to it

[Hamabao]

Ic thank u!

[jkp (on vacation until Oct 15, 2020)]

Contact ST support and report your issue

[SteveWhite]

This occurs frequently with the Device list and the Favorites on the classic app. Apparently Samsung is content to supply two very broken apps for SmartThings.

[scott_ishbia (Blindxx)]

Having the same issue. Contacted support hope they will fix it.