Need to exclude a schlage lock that I returned to Home Depot....whoops

I had partially installed a Schlage connect lock, but something was wrong with the gears. I didn’t realize I had to exclude it by pressing a button on the lock.

Now the lock is long gone, returned to HD a couple weeks ago, and I dunno how to get that lock removed from my device list.

Is there a way to force remove it? I tried the general “force remove” from the smartthings app, but it says its still there.

Delete it from the IDE.

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Yup! You can do this in the IDE as already mentioned, but also within the mobile app. Go to the device and then preferences (the little gear in the upper right hand corner). Tap on remove and when given the option to force remove the device, tap on that button.