Need my Welcome Code please

if it is still claimed on an account, you will need to reset it first. and follow the guide in the following thread to update the security certificate: Troubleshooting SmartThings Hub 2018 and Aeotec Hub . ST will alert you if the hub is still claimed and ask you to reset it. :slight_smile:

to reset the V2 hub:

  • unplug the power cord from hub and remove any batteries
  • connect ethernet cable from hub to your network
  • press the reset slot and continue pressing as you plug the power cable back in
  • continue pressing for about 30 seconds until you see the solid yellow led on the front of the hub - stop pressing the reset slot

tagging @Itati @nayelyz