FAQ: New SmartThings App

[JDRoberts]

@djtech2k

I just found the new Smartthings app yesterday. I have installed it, but when I try to use it, it is requiring me to set it up like its brand new. It is asking for the welcome code, which I am pretty sure I threw the box away. I read that I can reset my welcome code but I do not want to do all that. I do not want to have to install and configure all my devices and all of my apps. That seems ridiculous to me.

Any ideas how to get to use the new app without having to start from scratch?

I’m sure that’s very frustrating! If you are currently operating on any SmartThings hub other than the SmartThings connect home Wi-Fi system, you are not supposed to use the new app until you get an individual message that they’re ready to migrate you. Nothing is going to work correctly for you if you try to do it too soon.

https://support.smartthings.com/hc/en-us/articles/360000114006-New-SmartThings-app-FAQ

"SmartThings Classic" vs "SmartThings (Samsung Connect)"

What’s the difference? What’s the expected rollout to existing users?

If you have the SmartThings connect home Wi-Fi system and the app automatically updated for you and you are having problems, contact support.