Sorry, I don’t agree with being labeled a “new user” as me upgrading from a v1 to a v2 and now a v3 is somewhat like upgrading my Samsung phone… S3, S4, S5, S6 edge, S7 and currently Note8 - was I a new Samsung phone user each time I upgraded? The product evolved and was not a total remake so my previous experience counted. Had it been a total remake then I might agree… Either way, support MAY be consistent in telling users to use the new app but that doesn’t make it a good move. Half my stuff doesn’t work in the new app but it works just fine on the classic app on both v2 and v3. Also, below are just some of the official ST posts (some before v3 and some after) stating to keep using the classic app while the new one reaches feature parity. Some posts specifically say that ONLY onboarding v3 requires the new app, then you can use the old app… which is exactly what I am doing and exactly what support “knew for a fact” was absolutely not possible. I was even asked to verify the icon of the app I was using to confirm I wasn’t smoking something and mistaking the new app for the old one
