I just got my hub yesterday and spent the whole night tying to make it work. I see the steady blue light all the time. Some webpages says I need to open port 443. But my computer can access all those banks’ websites (which is the way some webpage says how to check if port 443 is open) without needing to change my router. Even if I wanted to configure my router, I still need the mac address of the hub, which I can’t see it anywhere even if I log in my ST account using computer.
Right now the live chat is still offline, while the customer service page says it should be online around 9am EST. I emailed back to the person who wrote me a welcome email, but also got no response. Could someone please give me some help? Thanks a lot in advance!