My sunset based triggers are consistently failing as well.
When I go to the Event List in the IDE to try to see what’s going on, it appears the log has been truncated about the same time the failures started occurring - all events listed for the light switches are device/physical (me turning lights on when I noticed they were supposed to be on but weren’t).
I have a whole bunch of hardware devices sitting in boxes waiting to be installed, but I just can’t muster the energy to do it when they aren’t going to work reliably anyway.
So. I decided to try something and got my two routines, which have failed the last 6-7 days, to operate successfully yesterday. Whether it works today is another matter.
Steps Taken Delete routines associated with the failure(s). After deletion, I added each routine back with a slightly different name. My sunset and then turn off routines both worked correctly. My current theory is that it would not have worked if I hadn’t deleted and renamed. I believe this may be the case because during the days of failure, I would go into each routine, modify something, and then click “Done.” That process, recommend by Smartthings support was not successful.
So far, my sunset routine has worked 4 days in a row since setting it up. I’m pretty happy overall. Only had 1 issue where the dashboard said I was disarmed and when I opened the front door it triggered, other than that, things have worked very well
So I have been having the same issue as everyone else since the 18th. I use Routine Director and my routines have not been firing properly since then. When I went into the IDE and looked under the listed smart app Weather Station I could see the both my Sunset and Sunrise jobs were “waiting” with dates from the 18th. So after trying some basic troubleshooting and deleting and re adding smart apps it hit me! I updated my location within the app by doing the following. This was within the iOS app.
1 Clicked the three dots on the top right
2 Selected my location
3 Clicked the gear icon
4 Clicked the + icon for to set where home is on the map
5 I then moved the location of my home on the map down the street and saved it.
6 Went back into the same spot and moved the geo fence back to the correct location.
Now when I went back into the IDE under weather station I saw a new scheduled job that was going to execute within a minute with a name along the lines of “Location Change”
After the time went by I refreshed the Weather Station smart app within the IDE and I now see the Sunset and Sunrise jobs scheduled for tonight and tomorrow mornings dates!! So I will see if this evening if the Sunset routines fire properly but now I am very confident they will! Anyways I hope this works and hope this helps others.
My lights that are triggered by “sunset” worked for the first time last night in a week after I deleted the SmartLighing routines and recreated them with a slightly different name and then set an offset of 2 minutes. Not sure which of those worked, but just deleting and recreating the rule did not do anything.
I’ve been having the same problem for about 2 weeks now. I fired off a support ticket yesterday hoping to get some sort of response, but alas there has been none. Lack of a phone number to call, and live in-app chat no longer existing is making it hard to want to keep this device.
I wrote above that my problems seemed to have resolved themselves. That lasted for the weekend. All the same problems returned on Tuesday 1/26. Very frustrated at this point as this has been ongoing for more than a week.
I did get some feedback from support, but it was unhelpful and focused on only one red herring symptom related to presence monitoring.
So after I changed my location within the mobile app and saw that my Sunset And Sunrise jobs were once again up to date, my issue has been resolved and everything is firing as it should!
FRICK, my routine has been great since I created it over a week ago, today it fired as desired/on time then about 10 minutes later, the light went out and another (not part of the routine) came on, go figure
Interesting thing is that today my sunset routine worked correctly. Now my time based routine to shut the lights off has failed. It was slightly encouraging at least to see sunset being reported in the notification window again.
Once the steps in the canned message failed, I submitted a support ticet. After submitting the support ticket and having a Smartthings employee fix sunset\sunrise times, mine has been working like a champ. I would suggest you all to do the same.
I consider mine, fixed. It has been working without an issue for about 5 days or so. Fingers crossed. I hope all of you the best with this.
I did have to downgrade my Amazon review and that way get help from someone in the support team. I don’t know if it was that or the support ticket I already had open, but I’m glad things are back working.
