We can only check the hub logs to see if they match the expected error mentioned in the other Community thread. These are the steps to get them:
-
Insert Fat32-formatted USB drive to the USB slot on the back of the hub.
-
Press and release the reset hole on the back of the hub.
-
Hub LED will blink magenta while copying logs.
-
After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC.
-
File name will be “logdump_xxxx.tgz.enc”
-
Leave a comment in this thread and we’ll send you a direct message (DM).
-
Then send the package to build@smartthings.com.
If it does and these steps don’t work, you need to go through the replacement process to see if it gets accepted. Based on your comments, it seems it is a second-hand Hub, right? I don’t know how that would be treated since we don’t have contact with this process.