Multiple presence sensors


(Dan Carter) #1

Over time I have 3 multiple presence sensors using my android phone, now for some reason I can’t delete them. Ive tried deleting them from the mobile app and deleting them from associated smartapps. Any thoughts?


(jkp) #2

Login to IDE @ https://account.smartthings.com go to Devices and try to delete them there. If that fails, contact ST support @ https://support.smartthings.com


(Jimmy) #3

Turning on location services in the new app will create another mobile presence device, even if you already have one from the Classic app. And if yours is like mine, you will get routinely logged out of the new app and the location service option reset. Then when you log back in and turn it on again, it creates yet another mobile presence device for the new app. I’ve been able to delete them in the Classic app, though.