Hi JD, one more time,
This is where I’m at now, just to let you know. Support responded, saying that the ST Hub 2018 I have does not seem to have “Z Wave functionality.” I got my hub through Walmart on May 29. So, after rebooting it numerous times as they suggested and performing a hardware test, and it, STILL, is not excluding the switch, I decided to return it to Walmart as a defective device for a refund.
To elaborate further on my escapade, we bought a new town house a few years ago. It was set up with Z Wave, the Cooper switches, the Honeywell thermostat, Overhead garage doors, etc. It’s advertised as a “smart home” with solar, etc. The hub it came with was with Clare Controls, which did control the switches, thermostat and garage doors, until it died. You most likely know that Clare Controls works with"integrators" who install and service the hub. It is set up with PoE, using only an ethernet cord…no separate power plug. The Clare hub died. To get the “integrators” to service it, the visit would have cost over $100. That’s when I decided to go with the Samsung SmartThings Hub.
Now, I just discovered something. Where the Clare Controls Hub was positioned on the wall, right next to it, there is a Nutone rectangular box that looks like some kind of module. Wondering if this was connected, or functional, in some way, with the Clare Hub. It has no lights or anything I can see. So, now, I’m confused as to our setup. I don’t want to call the “integrators,” for a visiting fee. All I want to do is to get a new SmartThings Hub and set up a simple Z Wave network in our town house…a “fresh start”…no Clare and “Nutone.”
Would appreciate if you have any advice about this? I, definitely, will get another SmartThings Hub to anchor this. But I don’t want to run into any “exclude/include” issues. This has been stumping me to no end to the point that I was about ready to abandon ANY smart home setup.