Some advice on the below would be great please. I’ve just moved house so have obviously taken all my ST gear with me. Same gear, same hub, etc. I’ve got Internet connectivity using same router, WAP, etc as before and I’m able to control devices as before. However, the presence detection of my Android device is now permanently shown as Prevent.
Once all plugged in and working I updated the location of my home hub via the app. This shows as correct on the app now and also when I log into IDE. Despite this my presence was always shown as Away. As a test I went back to my old property and it updated to Present. It’s now stuck in this state. Phone has been rebooted, cleared cache and data but not change.
Any ideas? Thanks guys