Motorized shade offline/online


(Martin) #1

I have a Bali motorized shade set on a schedule. It will work fine for 2 or 3 days and then not respond to the schedule. Looking at the events log I noticed ping and poll commands being sent to the shade approximately every 40 minutes for hours or days there is no state change to online or offline. Other times the state almost changes with every ping. (See attached logs)

Any thoughts on how to get it to stay online? activity online Your SmartThings device Shade is now online
2018-04-07 4:32:08.207 PM EDT
moments ago COMMAND ping ping command was sent to Shade
2018-04-07 4:00:08.200 PM EDT
37 minutes ago DEVICE activity offline Your SmartThings device Shade is now offline
2018-04-07 3:59:05.657 PM EDT
38 minutes ago COMMAND ping ping command was sent to Shade
2018-04-07 3:26:55.528 PM EDT
1 hour ago COMMAND ping ping command was sent to Shade
2018-04-07 2:54:41.870 PM EDT
2 hours ago DEVICE activity online Your SmartThings device Shade is now online
2018-04-07 2:54:40.980 PM EDT
2 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 2:22:40.968 PM EDT
2 hours ago DEVICE activity offline Your SmartThings device Shade is now offline
2018-04-07 2:21:38.121 PM EDT
2 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 1:49:22.533 PM EDT
3 hours ago DEVICE activity online Your SmartThings device Shade is now online
2018-04-07 1:49:22.084 PM EDT
3 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 1:17:22.076 PM EDT
3 hours ago DEVICE activity offline Your SmartThings device Shade is now offline
2018-04-07 1:16:19.542 PM EDT
3 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 12:44:12.499 PM EDT
4 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 12:12:04.489 PM EDT
4 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 11:39:55.243 AM EDT
5 hours ago DEVICE activity online Your SmartThings device Shade is now online
2018-04-07 11:39:54.792 AM EDT
5 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 11:05:54.785 AM EDT
6 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 10:33:54.777 AM EDT
6 hours ago DEVICE activity offline Your SmartThings device Shade is now offline
2018-04-07 10:32:52.333 AM EDT
6 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 10:00:33.377 AM EDT
7 hours ago DEVICE level 98 Shade level is 98
2018-04-07 10:00:04.092 AM EDT
7 hours ago DEVICE level 5 Shade level is 5
2018-04-07 10:00:02.052 AM EDT
7 hours ago COMMAND setLevel setLevel command was sent to Shade
2018-04-07 9:57:48.313 AM EDT
7 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 9:25:42.136 AM EDT
7 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 8:53:26.194 AM EDT
8 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 8:21:17.495 AM EDT
8 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 7:49:00.955 AM EDT
9 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 7:16:53.646 AM EDT
10 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 6:44:39.351 AM EDT
10 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 6:12:34.373 AM EDT
11 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 5:40:32.845 AM EDT
11 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 5:08:17.547 AM EDT
12 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 4:36:09.510 AM EDT
12 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 4:03:59.163 AM EDT
13 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 3:31:48.772 AM EDT
13 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 2:59:39.158 AM EDT
14 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 2:27:27.112 AM EDT
14 hours ago COMMAND poll poll command was sent to Shade
2018-04-07 2:18:17.937 AM EDT
15 hours ago COMMAND ping ping command was sent to Shade
2018-04-07 1:46:16.061 AM EDT
15 hours ago COMMAND


#2

What is the Model of your device? Is it connecting with Zwave, Zigbee or Wifi? What DTH are you using?


(Martin) #3

Ryan, thanks for the reply. It is a Bali shade working as a zwave dimmer. I think I resolved the issue by moving the smart things hub away from the router. Since moving the hub I have not had any issues.