Motion detector - aqara p2

Devices & Integrations Connected Things
1

Hi,

Since couple of days, my routine using motion detector didn’t work (aqara p2 on a hub v3). After some investigations, I realized that any movement stops being detected on December 1st. Strange coincidence (!), I also discovered the pilot Smarthings driver for Matter sensor devices was updated on that specific date. The light sensor still works, and only the motion sensor stops.
I guess it was a bug. But is it possible to revert this update? I guess it was an automatic update, since I never trigger this.
As it now, movement detector that doesn’t detect motion is quite useless… :laughing:
Thanks!
Mel

2

Hi, thanks for the details you shared.

To help us investigate this issue further, could you please provide the following?

1. Driver logs
Please start the driver logs before triggering any motion events, so the motion activity is captured in the logs.

Logs of the driver:

  1. Open the ST CLI
  2. Enter the command smartthings edge:drivers:logcat
  3. Enter the information requested by CLI
  4. Now you must be able to see the logs once you see the message “connected”
  5. Then, send the commands (that aren’t working) to the devices so they get registered there
  6. Copy those logs into a file and share it with us. You can send it to build@smartthings.com.

Note: If you get an error related to the connection, verify that the hub and the computer are in the same network.

2. Hub logs
After completing the test above, please send us the hub logs as well.

Provide the Hub logs through the my.smartthings.com:

  1. In the my.smartthings, enter “your hubs”
  2. Enter the corresponding Hub
  3. Click on “Dump Hub Logs”
  4. Change the reason for requesting hub logs if needed
  5. Click on “Dump Hub Logs”
  6. Confirm that the request is submitted
    Note: If you have more than one Hub, the name of the one involved in the issue.

3. Account access
If possible, please grant us access to your SmartThings account so our engineering team can review the device behavior directly.

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

Once we have this information, we’ll be able to continue debugging the problem.

Thank you!

3

Hi,
I think I have succeeded in doing it. However instructions seem outdated.
1 - The first link for ST CLI brings me to an xml code, which I’m not sure what to do with it.
I finally found the github repo, but the latest release didn’t have a MSI. The .exe from latest version didn’t succeed in installing on my computer (win11).
Then, I couldn’t trigger log by motion, nothing happens. I, then sent a change of illuminance instead to show it works correctly
2- It’s not so easy to find “your hubs” without knowing to click on “advanced parameters”

I hope you have everything needed, if not let me know.

Mel