Guys,
For some reason the “I am back” failed to trigger as missus went back home and SHM went crazy even though her presence was correctly detected. I am back did not trigger and even when i click on the routine manually, it fails to change the mode and the home in stuck in “Away” mode.
Any other guys facing this? I has been flawlessly working till 15-20 minutes back…
Chatting with support!
Let us know what they say.
They couldn’t figure it out. Leaving home from work. Will open a ticket. I triggered Good Night which correctly changed mode to Night… And then “I am back!” manually which forced the house back to “Home” for the time being. Luckily i do not have the sirens tied to SHM. That thing went crazy. Weird thing was wife’s mobile presence was correctly detected but did not trigger “I am back!” routine.
Yes, that happened to me once today also.
Not using SHM right now but modes are not correct. Went from Home-Day to Away-Night.
Please guys let support know!
I contacted support.
I have a ticket in too, but the mode issue is secondary to a presence sensor issue.
This is probably the fist time ever for me with the old or the new app that “I am back!” did not trigger unless of course there was a platform wde issue. Opened my ticket too.