Mobile presence doesn't work until ST app is opened


(Ian Eicher) #1

Hi all,
I’ve been having consistent issues with mobile presence not working at home until I actually open the ST app. This is on both my wife’s and my Samsung S5’s. I’ve verified that high accuracy is turned on and we use wifi at home (obviously). I do see some correlation of the Hello Home actions (MyQ garage opening) with connecting to wifi. Does that matter? If so, would something as simple as a wifi range extender in the garage help?

I know others have problems, but I can’t find many solutions in the other threads. I’ve spoken with ST CS in the past, but never could get anywhere.

Thanks.

PS - As an experiment, I’ve purchased a ST presence sensor to try since my wife is about done with ST. Does it perform better than mobile presence?


(Ben Edwards) #2

A post was merged into an existing topic: Mobile Presence Issues?