It’s interesting that we’re being told this by several ST staff members that participate on this forum for various issues now. For example, Wink announces support for a ton of new devices - #13 by vlad
While they have always encouraged opening tickets with support, letting us know that negative reviews in the apple and google app stores may also help with getting issues resolved seems to be a newer thing.
It implies to me that the priorities of mid or upper level management may not be aligned that well with those of ST staffers and users.
Maybe I’m way off. Just a thought.