Mobile Android app error


#1

Hey I have many devices on smarthings. All working fine but last night the app logged me out. No update from what I can see. I can’t log back in. Im sure password is right I can log into hub via smarthings account but app keeps throwing up “sorry an unexpected error occurred”. Anyone experiencing this same prob this morn


(Nigel) #2

I’m currently having the same issue.


#3

Glad it’s not just me. Thought it was after hub update but was working fine after it. I tried to contact smarthings. No representative available for smarthings at moment. Hmmmm status. https://status.smartthings.com no showing any issues. I think that status service may be just window dressing


(Nigel) #4

I’ve contacted support also, Luckily the smartthings connect app is still working so i can still control some of my devices.


#5

Nice one. Unfortunately I was not signed into the connect as it does not have smart apps and custom devices so when I try sign into that same thing. Hopefully they have it sorted soon. Cheers for reply


(Pieter de Wit) #6

Also having the same issue… This sucks because the new app doesn’t support all my custom devices.


#7

Yeah no way I’m going to that new app. Login service seems to be down as it is affecting both apps


(Daniel Thomas) #8

Just wanted to add that I’m having the same issues.
Interestingly I updated to Samsung account 11 days ago. Never had this issue until now (1.5 years SmartThings user). Hope this isn’t a prequel to how things will work under Samsung rule…


#9

Mine is back working. How bout you


(Nigel) #10

Yep mine is back :smile:


#11

No reply from Samsung. Fix it and say nothing :slight_smile: