Current Revolv user with integration to Hue, Sonos, Nest, and Z-Wave switches (GE/Jasco) … and yesterday received the Hub v2. First impressions with setup not as clean as Revolv, but Revolv is a dead end and looking forward to the automation capabilities with ST.
The big concern — thus far I have not been able to add ANY of my devices to the hub. I believe this may be because they are all currently attached to the Revolv hub. Unfortunately Revolv only provided a way to “hide” devices, not remove them. I’m sure this has been solved and have searched, but yet to find an answer … plus chat support has been overloaded all day. Advice and guidance appreciated!
Do you receive confirmation in the app that the Exclusion is successful? If not, you haven’t completed the Exclusion step and need to complete this before being able to join the devices to SmartThings.
The following reply in the thread is my next attempt: Make sense?
Anyone still having trouble, I understand your frustration. Here is what I did. I’ve gotten things rebuilt to about 90% on V2. I still have a few things left to configure yet.
Unplug Your Hub and remove the batteries
Login to the IDE, remove all devices, hubs, locations, the devices you should really remove via the exclude process or you’ll have more work adding them back. (This will clear your 1 time use code)
Close your SmarThings App (you may need to force close)
Setup your router firewall rules per above (FWD Ports 37, 9443, 11111, 39500 to your ST hub)
Plug In your hub to power and ethernet (I did not put batteries back in yet)
Open SmartThings App (you may need to login)
Add a hub using your 1 time use code
If after all that you get stuck on the SmartThings app of please wait and the light on your hub is stays blue.
Login to the IDE and verify if your hub and location are listed again, if they are then close the SmartThings app and walk away for a couple hours. Leave everything else as you just did in the above steps. If they are not in the IDE repeat the above steps until they are.
Once the lights on your hub turn green you should be able to start adding your devices.
If when you removed your zwave devices from hub v1 they were not excluded you may have issues getting them added. You will need to use the general exclude option and run they process for exclude on your device. (This will vary per device)
I can’t promise this will work, or that all steps are necessary but this is what worked for me.