So I wanted to clarify something - when I said support is my normal last resort, I meant in general a cross everything technology in my life, not Smart things specifically. I’ve been a software and hardware hacker for 20 years and can usually figure stuff out myself. I have not had any bad experience (actually no experience at all with smart things support until now).
So here is my report, yesterday I engaged support via chat. I got a nice fellow named Matthew. We troubleshooted the problem for hours and hours, changed various things (removed some integrations, rebooted the device, even rebooted most every network device in my house and my cable modem) . Every time the problem came back after a few hours.
The problem as explained to me is that even though the HTTPS connection is open to the cloud, and the device is sending updates TO Smart things, it is not responding to any commands FROM the cloud.
He told me they have seen this problem before and still don’t know the cause. They thought at first it was Sonos but I don’t have one of those. Then they thought it was my Myq device, but removing that didn’t help.
In the end, I don’t have a solution and they want to check back in Monday with a senior tech.
It sounds from this thread like many others are having the same problem. I am starting to wonder if it’s actually a problem on the server end. Maybe something changed in the networking stack?
I will forward this thread to them so they can maybe tie the cases together.