Well, I unplugged the hub for about an hour and now all is well again… Hmmmmmmm
Can someone help me to set up my iris sensors? How can I get them to connect? I can’t seem to find a way.
I’m new to Smarthings so any help would be great.
@Phil_Panfili, This discussion has step by step instructions up at post 503. This will help you out:
I have the same issue: ZigBee devices not reporting since 12/25 around 1:00am PST
I have SmartThings devices (Smart Motion, Multisensor, Arrival sensor) and Custom Devices (Iris Keypad, Smart Fob, etc…) and none of them are working, not even logging anything on the IDE. All devices are on the same room as he Hub.
I’ve already tried everything , Resetting/Rebooting the Hub for about 20 minutes, changing WiFi frequencies, changing batteries on the ZigBee devices, resetting the devices and it’s still not working. I took the battery off all my devices and I’m testing with only one right now but had no luck.
I’ll try to leave the Hub offline for over an hour as you did but I’ll also open a Support incident because this is really weird
It was really weird. I did the hub reboot the next day and everything has been great since. I have no idea.
What device type did you use for the Iris Contact Sensor?
SmartSense Multi doesn’t work for me.
See the post below or #503 on how to get it to use the “SmartSense Open/Closed Sensor” device type.
I used the following named: iris-open-closed-sensor
I also created a wiki entry for this device along with screenshots.
@surge919, I goofed! I posted the wrong link. I have too many devices to keep track of!
If you follow the steps I posted above (#503), and instead of using the motion sensor, use “SmartSense Open/Closed Sensor”. I’ve done that for all 4 of mine. They work perfectly, AND they’re local to hub v2.
In the post about the Device Type I linked in the wiki, I missed that it was the same as the official with just the name change.
I’ve updated the wiki to show the official type. I also switched my devices to the official.
thanks for the heads up
How and where do I make a device type to make my iris contact sensor work?
Steve - check out this link, specifically the section titled Using Custom Device Type.
Hey Guys thanks so much for all the info! I’ve got these Iris Contact Sensors set up around the house thanks to you, and most importantly, Ive got them in my toddler’s room and am using Rule Machine (Thanks @bravenel) as well as my Nest thermostat integrated into ST (Thanks @Dianoga). I have a rule setup to not let my daughter’s room drop under a certain temperature (different rooms in the house get more air than others, so its a constant game of closing and opening registers) which works beautifully, except for the fact that the temperature doesn’t seem to be updating into ST unless I manually go to her sensor in the app and hit the refresh. Any ideas?
You could try Pollster to see if it will force the updates.
Love this community and the feedback. What are the pros and cons zigbee
versus zwave sensors? Battery life difference? I assume I would want to implement the same in my house and not mix? I have thwv2 ST Hub
I use Pollster for this purpose and it works great @andrewppl. Just adjust to your desired update interval.
Was surprised to see my Iris window/door sensor pair as an Iris window/door today instead of a thing. Motion sensor still pairs as thing. A quirky tripper also paired as a Quirky Tripper instead of a thing also.
I had a sensor that wasn’t responding so I deleted it from my device. Now I don’t know how to get it paired again. Pulling the plastic tab out is obviously out of the question. Is there another way to get it into pairing mode again?
You’ve got to go through the reset procedures for the device.
If it’s one of these Iris devices, you can find info for it on https://support.irisbylowes.com/ics/support/KBList.asp?folderID=84
Just find your device then locate the Factory Reset Instructions on there. That will put it back into Pairing Mode.
That’s what I couldn’t find. Thank you!!
For anyone wondering all you have to do is step 1.
Step 1: Remove the battery and wait ten seconds
After that it showed up in the “Not Yet Configured” section.