I may be mistaken, but I’m pretty sure that one is on Abode’s proprietary frequency, not zigbee. It sounds like the support person was confused.
Anyway, lots of community members have had the same use case, and have solved it in many different ways.
Here’s a good one that covers many of the options:
And here’s one from just a few months ago which covers some of the newer options as well:
Hopefully you can find something there that will work for you.
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