I recently reset my Hub (v2) as the number of devices (over 150) was cluttered up and automation was not working as intended.
While I was setting up devices, my main location (including the hub and devices linked to that hub) went missing from my iPhone app (new version). When I connect to IDE, I can see the location but cant see on the iPhone App. The few automations that I had set up is also working. How can I get the location to apper on my iPhone app? Any help and tips will be really appreciated.
@Brad_ST Sorry if I am tagging you in a wrong way. This is my first interaction in this community. I saw you re-synced the location for someone with similar problem. Can you let me know how to re-sync the locations? Thanks in advance for your help.
Tried logging out and even deleting and reinstalling the app.
In the menu I can see a blank location ‘My home’ which gets created automatically. I cant see my main location. I can see 2 locations on IDE but only ‘My home’ on the app. flushed:
When you login to IDE at https://account.SmartThings.com which URL are you redirected to? What country are you in?
It looks like a syncing issue. @mayur.lalithraj can you check if things look as expected now?
Thanks a ton for you prompt action. Its working as expected. Is syncing something I can do at my end?
The syncing is multi-faceted and certain actions can result in a sync such as editing a location in the IDE. Ultimately I believe your location was in a state that required staff involvement as it wasn’t as simple as missing devices or inconsistencies between the now defunct Classic and new apps.
Ok. Thanks. Its all working fine now.