Lights coming on for no reason


(David Wright) #1

I just had some weird goings on. My kitchen, dining room, deck and garage lights came on a number of times for no reason. I went to the IDE site and I listed events. The events that were logged were the ones where I turned the light off but nothing stating the reason they came on in the first place. Shouldn’t the on and off events both be listed? Then I just noticed the Nest thermostat was incorrectly set. It is on a schedule and should not change. I am not sure what is going on. This has not happened before. Any suggestions?


#2

First thing to do would be to get in touch with support, as they can see some things from their side that we can’t.

https://support.smartthings.com/hc/en-us

Also, the following FAQ is old, but still a good place to start. just ignore the links given for graph.api, you want to just start from your own smartthings account.


(Joe) #3

Happened to me this morning as well.


(IG) #4

have same issue with 2 outside zigbee gardenspot lights. turns on by itself sometimes. no pistons, no actions. possible because of interference?


#5

There is a possibility that these Zigbee lights received an update firmware. Call the Service Desk number and see if that is the case.


(David Wright) #6

Well, tonight everything is acting as expected. I don’t know if it was just an anomaly or what. This is the type of thing that when people ask me if I have any smart door locks, I say NO. I just don’t trust the system as a whole. I would like to be trusting, but stuff like this makes me a little uncomfortable. I can’t trust my house to a system that flakes out every now ant then.


(Dan) #7

Are the lights that came on by themselves smart bulbs, by any chance? Smart Bullbs usually turn on after a power outage event. Just an idea…


(Tony Fleisher) #8

What kind of lights? Are they directly paired with smartthings, or connected via some 3rd party?


(David Wright) #9

Yes they are Sengled and Sylvania lights. But they came on so many times in a few hour period, I have ruled out any power problems.


(David Wright) #10

Sylvania and Sengled, connected directly to the ST Hub.


#11

Please call the ST phone support and let them look into your lighting issue.

They are good people and will help get to the bottom of it.