This is a pretty disappointing response from Samsung’s overall support. How on earth should this be the intended functionality to register an “on” or “off” command multiple times within their product’s ecosystem? And why is this something they can’t correct (thanks for the vague answer)? There is no logical reason for this to be happening.
@ady642 - Maybe you can help them solve this now that you’re an employee and it has an impact on WebCoRE … (wishful thinking).
In replies all text above this line is added to the ticket
Regina B. (SmartThings)
Feb 8, 12:02 PM MST
Thanks for waiting, I know that it’s been a while since you have heard from us but I wanted to make sure that you knew we hadn’t forgotten about you. My name is Regina and I’m a technical lead assisting Dominic with this issue concerning duplicated device events.
We were able to pull some back-end logs for your events and passed them along to our engineers and found that this is more or less how the Hub behaves with these devices on your location. At this time, this is not something that we can correct.
As I understand it, this issue is impacting the functionality of WebCoRE. As you may already know, we did not create WebCoRE so we are unable to support it or provide guidance. However, you may be able to find a workaround for this duplicated device event issue on the SmartThings community: SmartThings Community.
Please let me know if you have any questions and I would be happy to provide any insight.
Technical Support Lead