Lightify Bulbs Unresponsive

[discr33t (Christopher Pisano)]

I’ve had my Smartthings v2 hub and Lightify bulbs for over a year now with no issues. Starting a couple weeks ago all of my bulbs went unresponsive. I eventually had to reset and readd all of them. Now this past week the same thing happened. I haven’t reset anything yet. I’m wondering if anyone has had similar issues. Google hasn’t turned up much of anything and I’m starting to wonder if it’s a firmware thing on the Lightify side since all my other devices are working fine.

[RightHand]

Is my Lightify Bulb Dead?!

I searched around and couldn’t find a similar thread to my problem so here goes. I had a bulb in my kitchen, over the counter that was only responding half the time. Since I already tried the firmware OTA refresh, I figured I would try the 5and5 on/off, then scanning without removing trick. Since it’s one of those recessed lights and is pretty far up, I decided to reset via the wall switch instead of getting a ladder and taking it apart. It’ll reset all five bulbs I have up there but hey, it’s less hassle. Well the one over the counter is good to go now! But now the one over the stove won’t power on at all. I took it down and plugged it in to a lamp socket I use for testing, nothing. I tried changing out that little pigtail plug for another one I have laying around, still no light. Is i…

Firmware KILLED Zigbee

See the thread about the new Firmware. It killed ZigBee device functionality for most users and Smartthings is doing NOTHING. Support also has not answered any support requests in this regard. Do NOT buy Smartthings until they get their firmware update process and programming team in order. This is NOT acceptable for a device this expensive!

[WB70]

@discr33t

I’ve had my Smartthings v2 hub and Lightify bulbs for over a year now with no issues. Starting a couple weeks ago all of my bulbs went unresponsive. I eventually had to reset and readd all of them.

Along with reading the threads above, try this first.

If your Device Health is turned On in the ST app, then turn it Off. I just had someone else do this less than 25 minutes ago who had unresponsive Lightify bulbs and after turning off Device Health, they are now responsive again.

[discr33t (Christopher Pisano)]

Looking in the IDE i see that for my Hub the ZigBee state is Not Functional while ZWave is Functional.

[jkp]

try power cycling your hub - remove the batteries and power cord

[discr33t (Christopher Pisano)]

So I couldn’t get any of my lights to respond. I rebooted the hub multiple times and I tried reseting them without removing them from SmartThings. Today I removed all of my bulbs from SmartThings and reset each of them. Only problem now is no matter what I do, SmartThings doesn’t find them to pair and configure. I’m almost at the point where I might just reset my entire hub.