Lifx colour bulb - ok in lifx but unable to select a location in ST

hi,

I have a new lifx colour bulb which the lifx app can control.
have added via “new things” in ST and authorised it (can see this in lifx cloud as well) but when asked, I cant select a location.

anyone else had this?

Regards,

Jill

hi,

can advise this was an issue caused by the bt homehub 5.
once bt protect was turned off, the lifx app was able to connect to the lifx cloud and showed as connected, and then ST hub could get a location and now the bulb can be controlled

hope this helps someone else in the UK.

Regards,

Jill

Can you elaborate a little?

What is BT protect?

I am having same issue currently.

If you go to http://bthomehub.home and go to advanced settings (requires admin password) and turn off bt protect and parental controls

Wait, does BT in your case stand for British Telecom?

Yes.
It was a security setting on the homehub 5 stopping the Lifx bulb being able to connect and control via ST.
In Lifx app does bulb show as connected.
If not, sounds like a similar issue and maybe similar settings on your router