SmartThings Community

Life360 unable to change list of users?

(Scott Chapman) #1

I am unable to save any of the users in my circle.

I select my home, click next. Select the users, and then save. And it always generates an error when saving that page.

Any ideas??

(Scott Chapman) #2

OK, so I was able to resolve this. I figure I should document it because it might be root cause for other similar issues with the app.

So, I did try a number of things, including uninstalling the app (so I could start over). But I always got failures when try to uninstall the app both from the android app and the IDE.

I did work with ST support for a while, and they were going to escalate it.

Out of frustration I ended up manually removing all the Life360 users using the IDE.

Once I had done that, I was able to uninstall/reinstall the app and now everything works like a charm

I don’t know the root cause, but I suspect in my case the users were out of sync; for example I know one user in my Life360 circle had gotten a new phone and ended up creating a new account. I noticed that this resulted in duplicate user entries in ST.