Laundry Planner option not showing

I recently purchased a washer dryer and there is no laundry planner option. See screenshot… am I missing something?

Going to be a bit disappointed if I’ve spent all this money on a washing machine I can control remotely.

tagging @SamsungZell

Hey there! @katiegroom Welcome to the Community! :slight_smile: What is the full model code for your appliance?

Hi there, thanks for the quick reply.

It’s the WD80T534DBW

Thank you for providing me with the model code for your appliance.

I’d recommend giving this troubleshooting article a try:

If you are still unable to access the feature after ensuring Smart Control and WiFi are enabled, the feature may not be available for your model. As available features vary based on models, sequences, error codes, or settings such as the ‘Laundry Planner’ depending on location and/or where the product had been purchased.

If you have additional questions regarding your specific model, I would recommend reaching out to a support team in your region as your model is an international model and support is limited.

You can reach out directly to a support team in your area using the below information:

UK support 0333 0000333

I hope this message finds you well!