# Kwikset locks don't pair correctly **URL:** \ **Category:** Devices & Integrations\ **Created:** [November 11, 2019, 9:56pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491 "2019-11-11T21:56:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![acastal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/acastal/32/98947_2.png) [@acastal](https://community.smartthings.com/u/acastal)\ **Post date:** [November 11, 2019, 9:56pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/1 "2019-11-11T21:56:37Z")
I have 2 “dumb” kwikset 913 locks that I bought a long time ago. I recently bought “Home Connect Lock Module, Rf Z-Wave Plus 500 Series Chip REV 3.8 for Kwikset Models 909, 910, 911, 912, 913, 914 (Z-Wave Plus)” to be able to control them with Smartthings. Although they will pair I am seeing wrong status, inability to control the locks, and in the IDE " **ZWAVE\_S0\_FAILED**". I have tried excluding and adding them back in. I am pairing within a foot of the v2 hub. I have tried having the locks both locked and unlocked while pairing. I tried a support ticket but they ended up saying it’s not tested device and maybe the community can help. Oddly I have a v1 hub at another location on the same account and I am able to successfully pair with that hub. Anyone have this working and if so do you have any suggestions? I don’t have any custom lock device handlers. ---
**Author:** ![sidjohn1](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/sidjohn1/32/16652_2.png) [@sidjohn1](https://community.smartthings.com/u/sidjohn1)\ **Post date:** [November 12, 2019, 2:19am UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/2 "2019-11-12T02:19:32Z")
You might want to contact support > [@Zooz Zen26.. security failed?](https://community.smartthings.com/t/zooz-zen26-security-failed/151315/7): > > networkSecurityLevel: ZWAVE\_S0\_FAILED suggests that the device has failed to establish S0 connection with the hub. You can try to exclude the device and attempt to include it again and check to see if Security Level has changed. If not, please ping me with your Hub ID and node ID and we can take a look to see what went wrong. ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [November 12, 2019, 4:01pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/3 "2019-11-12T16:01:22Z")
Try this: 1. Exclude the lock 2. Reset the lock (refer to manual) 3. Reboot the hub (important step) 4. Pair the lock Also check if you have any custom device handlers which may have gone stale and causing an issue ([FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH](https://community.smartthings.com/t/faq-my-lock-device-does-not-pair-or-appears-to-pair-but-it-wont-show-up-in-the-mobile-app-or-ide-stale-dth/159270)) ---
**Author:** ![acastal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/acastal/32/98947_2.png) [@acastal](https://community.smartthings.com/u/acastal)\ **Post date:** [November 13, 2019, 5:21pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/4 "2019-11-13T17:21:35Z")
Thanks for this. I tried and still no luck ☹ This thread about Smoke sensors says “Did you get a secure inclusion for these. i.e. zw:Ls at the beginning of the raw description for the device in the IDE?” > [@Having An Issue With networkSecurityLevel: ZWAVE\_S0\_FAILED](https://community.smartthings.com/t/having-an-issue-with-networksecuritylevel-zwave-s0-failed/163428): > > Hi New to SmartThings and Z-Wave, not new to home integration. SO, here’s the problem: I have a SmartThings hub V3, all set up. I have three Fibaro Smoke Sensors, that used to be connected to a Z-Stick. I excluded them all from the Z-Stick, and added them to the SmartThings Hub. One of them works perfectly, the other two will not show the battery level, although will show temperature (and that there is no smoke…). When I have explored this further, the two that won’t display the battery, have the ZWAVE\_S0\_FAILED message in the Data section of the SmartThings webio. I have excluded all of the devices and just added a single device. The same two devices show up as ZWAVE\_S0\_FAILED, every time, and the third device always shows up as ZWAVE\_S0\_LEGACY. I am at a complete loss. I have … I don’t know if that’s specific to smoke sensors but my raw description for the lock looks like this: zw:F type:4003 mfr:0090 prod:0003 model:0436 ver:0.00 zwv:0.00 lib:00 cc:5E,72,5A,98,73,7A role:07 ff:8300 ui:8300 Does anyone know if this is an issue? ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [November 13, 2019, 10:56pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/5 "2019-11-13T22:56:23Z")
There’s nothing wrong with the information, the F refers to _FLiRS_ which is a beaming zwave device and is the right type. Your information looks good. If the rebooting the hub didn’t help but it’s working with the other hub then I suspect it’s a hub chip issue or a network issue (latency). Try to reboot your router and see if that helps or move the hub to a different port if possible on your router. If it still fails maybe @Kianoosh_Karami could provide additional troubleshooting steps. ---
**Author:** ![Nezmo](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/nezmo/32/63953_2.png) [@Nezmo](https://community.smartthings.com/u/Nezmo)\ **Post date:** [November 14, 2019, 2:52am UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/6 "2019-11-14T02:52:33Z")
> [@RBoy](#): > > or move the hub to a different port if possible on your router I’ve never seen that suggestion before. What does that do? ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [November 14, 2019, 2:33pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/7 "2019-11-14T14:33:23Z")
In our lab we once had an issue where the hub had pairing issues and kept acting up with connection issues. The second hub right next to it was just fine. Finally decided to move it to a different port and it started working fine. Couple have been a bad connection or a bad Ethernet wire (we also changed the wire) or a bad port. ---
**Author:** ![acastal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/acastal/32/98947_2.png) [@acastal](https://community.smartthings.com/u/acastal)\ **Post date:** [November 14, 2019, 9:53pm UTC](https://community.smartthings.com/t/kwikset-locks-dont-pair-correctly/177491/8 "2019-11-14T21:53:54Z")
I gave up and returned the modules. I ordered some zwave (not plus) ones off of eBay for half the price. I have my fingers crossed. Thanks for the help.