Kwikset 914 Zigbee will not connect

Devices & Integrations
1

Hello all,

I have setup a few of these zigbee’s 914’s but I got two of them ebay. They are opened and looks kind of used. Anyway For the life of me i cannot connect them.

They are 1-2 inch from the hub and i’m adding them through add lock --> kwikset 914 zigbee.

Also tried catch all.

I am getting nothing from both of them. I’m assuming they’re duds and i’ve been ripped off.

Does anyone know any tricks to get these on?

thank you

2

Have you tried resetting the locks? Also, if you have any custom device handlers previously installed, you may want to save and publish for me again in IDE.

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3

not sure how to reset? I have done the 9 B button press which removes it from any zigbee network.

I will try re publish the custom device type.

4

Mate - I updated the custom device handler - published and tried again. it appeared instantly. thank you!

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