# Kwikset 910 Lock Not Showing Correct Lock Status in ST App or Alexa **URL:** \ **Category:** Devices & Integrations\ **Created:** [December 18, 2021, 2:17pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344 "2021-12-18T14:17:36Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ocalamike](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@ocalamike](https://community.smartthings.com/u/ocalamike)\ **Post date:** [December 18, 2021, 2:17pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/1 "2021-12-18T14:17:37Z")
I have a Kwikset 910 Smartcode lock which has worked well with ST and then Alexa. The lock status in both apps was always current within a few seconds of it changing either via routine or manual operation. Recently the lock status in BOTH ST and Alexa apps doesn’t update. If it is unlocked and I go into ST and Alexa apps it will show locked UNTIL I go to ST app and touch the “LOCKED” button and then it changes to “UNLOCKED” . If I then go back into Alexa app it shows correctly as unlocked. Any way to correct this status problem? Thanks ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [December 21, 2021, 3:44pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/2 "2021-12-21T15:44:53Z")
Try to exclude and pair your lock again, sometimes it loses directional communication (i.e. updates only flow in one direction). Also try adding a buffering device near your lock and it may help reduce communication issues: > [@FAQ: why would I need another beaming repeater if my zwave lock is already close to my hub?](https://community.smartthings.com/t/faq-why-would-i-need-another-beaming-repeater-if-my-zwave-lock-is-already-close-to-my-hub/137629/2): > > Absolutely right JD. This question is the number 1 question we get from users in many different forms. I’ll outline the [most common symptoms](https://community.smartthings.com/t/release-rental-lock-automater-automate-user-guest-codes-schedules-and-actions-with-airbnb-homeaway-vrbo-tripadvisor-and-booking-com-for-multiple-properties/124785/17) folks experience when using locks: My lock is 5ft from my [hub](https://amzn.to/3RK8oTA) I can see the lock/unlock events in the history but I don’t see the user code/name I can lock/unlock using my mobile app but my codes aren’t being programmed [Some of my codes are being programmed while others aren’t](https://community.smartthings.com/t/release-lock-user-management-door-lock-code-manager-create-delete-and-schedule-codes-with-automatic-lock-unlock-custom-user-actions-and-shm-adt-integration-lum/7043/1358)[My codes are being programmed](https://community.smartthings.com/t/release-lock-user-management-lum/7043) but I’m not getting notifications/actions aren’t being executed when the codes are used It works in the mornings but not in the evenings It was working till recently and now it’s having trouble I moved my lock closer/next to my hub but I’m still having issues One of my locks is working perfectly, the other one ([closer to the hub](https://community.smartthings.com/t/offline-online-z-wave-schalge-lock-2-meters-from-hub/189940/6)) is having tr… ---
**Author:** ![ocalamike](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@ocalamike](https://community.smartthings.com/u/ocalamike)\ **Post date:** [December 21, 2021, 7:16pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/3 "2021-12-21T19:16:26Z")
Thanks. Being somewhat unfamiliar with terms, exclude the device means to remove it fro ST app and repair. In IDE my route is directly from device to hub. I have no repeaters and can’t easily move the hub further from lock. ---
**Author:** ![SamsungZell](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@SamsungZell](https://community.smartthings.com/u/SamsungZell)\ **Post date:** [December 21, 2021, 11:42pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/4 "2021-12-21T23:42:10Z")
Hey there! @ocalamike, I just wanted to provide you with this troubleshooting article for excluding devices in the Smart Things application to assist you with doing so. Here is the link to the troubleshooting article on how to exclude devices: [Manage Z-Wave Utilities with the SmartThings Hub](https://www.samsung.com/us/support/troubleshooting/TSG01109841/) I hope this message finds you well! ^SamsungZell ---
**Author:** ![ocalamike](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@ocalamike](https://community.smartthings.com/u/ocalamike)\ **Post date:** [December 22, 2021, 12:41am UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/5 "2021-12-22T00:41:35Z")
Thanks. I’ll take a look. Much appreciated. ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [December 22, 2021, 2:29am UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/6 "2021-12-22T02:29:19Z")
> [@ocalamike](#): > > I have no repeaters You should consider adding one, even if you can’t move the hub as it provides the buffering the lock needs to have a reliable mesh experience. ---
**Author:** ![ocalamike](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@ocalamike](https://community.smartthings.com/u/ocalamike)\ **Post date:** [December 22, 2021, 4:23pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/7 "2021-12-22T16:23:18Z")
OK. I’ll take a look at repeaters. I guess I thought the zigbee and z wave devices I had served as repeaters but I’m still pretty ignorant about this stuff. ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [December 22, 2021, 5:19pm UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/8 "2021-12-22T17:19:02Z")
Battery operated - no Main powered Z-Wave Plus - yes ---
**Author:** ![ocalamike](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@ocalamike](https://community.smartthings.com/u/ocalamike)\ **Post date:** [December 23, 2021, 12:11am UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/9 "2021-12-23T00:11:00Z")
RBoy, I saw a post about this " A “future proof” [Universal Enhanced Z-Wave Lock](http://smartthings.rboyapps.com/) device handler". Should I change my Kwikset 910 device handler to this one? Would that possibly help? Mike ---
**Author:** ![RBoy](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rboy/32/62677_2.png) [@RBoy](https://community.smartthings.com/u/RBoy)\ **Post date:** [December 23, 2021, 12:20am UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/10 "2021-12-23T00:20:59Z")
That DTH has a lot of fixes and enhanced features which can be used by your Kwikset lock but the symptoms you describe above specifically point to a lack of buffering in your mesh and the DTH alone may not resolve it. ---
**Author:** ![ocalamike](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@ocalamike](https://community.smartthings.com/u/ocalamike)\ **Post date:** [December 23, 2021, 12:26am UTC](https://community.smartthings.com/t/kwikset-910-lock-not-showing-correct-lock-status-in-st-app-or-alexa/236344/11 "2021-12-23T00:26:18Z")
OK. It is just odd that I had no issues with this lock showing lock status promptly in ST and Alexa app until recently. I went ahead and changed out the lock batteries but that made no difference. Also rebooted hub and router with no improvement and did z wave repair from ST app. The only thing I haven’t tried yet is excluding lock and adding it back. I’ll try that next and if that doesn’t help I’ll get a repeater.