There is probably a prior post on this and some acknowledgement by ST on the topic.
I ran across a post by Duncan on 1/13/14 under the Best Range Extender –
" If you’re talking about the outlets showing up as “INACTIVE”, that currently doesn’t really mean they are off the network. The active/inactive state is still broken for most third-party devices. As long as you can control them, they are connected properly."
It is still curious to me as to why ST would have ?10x frustrated users and ?x support tickets for know issues at this stage.
If you have know issues that you feel would be useful for others - Let’s post them here. my2cents